Please note that any item that is marked for free delivery, will be shipped on our Standard delivery service. Express Delivery does not apply in this instance.
UK mainland orders will be sent by Royal Mail 48 or our designated courier depending on size and weight. Standard Delivery is a 3-5 working day service.
Express Delivery is a faster service than our standard 3-5 working day delivery. Orders placed before 2pm Monday to Thursday will be sent by Royal Mail 1st Class or UPS Standard depending on size and weight, and we would expect you to receive your item within 48 hours. Orders placed after this time will be sent by the same service, but we cannot guarantee Saturday delivery.
Subject to stock availability, we aim to despatch within 24 hours of processing your order. (orders placed on Friday, Saturday or Bank Holidays will take slightly longer). All orders will be shipped by our designated courier to addresses within mainland UK on a 3 -5 working day service from collection.
Remote Area Deliveries / DHD Furniture deliveries
Delivery charges apply to mainland UK orders only, and will be outlined on your order form before payment is processed. Certain postcodes are deemed to be in “Remote” areas and in this instance, an additional charge may be required, even for FREE DELIVERY items. For DHD furniture, please see postcode surcharges below. Our Online Services team will contact you if this applies.
Additional costs for mailing orders outside of mainland UK will apply. In this event, we will contact you with details of the charge before your order is dispatched. If you are unhappy with this and do not wish to proceed, a full refund will be provided.
For special delivery requests please email firstname.lastname@example.org